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DS413 Volume degraded (SHR avec protection de données)

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hardfrag Newbie

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Bonsoir,

J'ai des soucis avec mon DS413 (3 ans 1/2) depuis quelques mois. Régulièrement je reçois ces alarmes :

Le volume 1 sur DiskStation est passé en mode dégradé [2/3]

Le volume système (Swap) sur DiskStation est passé en mode dégradé [2/4]

Le volume système (Root) sur DiskStation est passé en mode dégradé [2/4]

Dès que je me connecte sur le gestionnaire de stockage le disque 1 n'est plus dans le volume et je clique sur gérer puis réparer et tout se reconstruit en quelques secondes , par contre ça prend  presque 24 heures de vérification de la cohérence de parité. Seulement je ne sais pas si c'est un des disques qui a un problème car quand je regarde dans le gestionnaire de stockage tout semble OK, ou bien le NAS lui même qui a un problème (pour info quasiment depuis la réception j'ai un slot HS que je n'utilise donc pas).

La fréquence de ces alarmes augmente et c'est au moins une fois par semaine ce qui est de plus en plus inquiétant.

Donc, je cherche à savoir si un disque a des faiblesses et auquel cas je le remplace (mais lequel?) ou si c'est le NAS lui même qui est en train de mourir. Evidemment comme tout le monde ici je ne voudrais pas perdre mes données et anticiper avant la catastrophe.

 

Merci d'avance pour votre aide.

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hardfrag Newbie

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Bonjour,

Si je n'ai pas fait jouer la garantie c'est parce que j'habite en outre-mer en ce moment et c'était très compliqué et couteux de renvoyer mon NAS en Europe (UK si je me souviens). Compte tenu, des frais de port et surtout du temps d'indisponibilité du NAS de plusieurs semaines voire mois, ça ne valait pas le coup vu le prix du 413 (autant en racheter un neuf si jamais d'autres slots grillent).

Bref, revenons à nos moutons,

Disque1

=== START OF INFORMATION SECTION ===
Device Model:     ST4000VN000-1H4168
Serial Number:    Z300R8KB
LU WWN Device Id: 5 000c50 064601b32
Firmware Version: SC43
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5900 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Feb  6 15:31:16 2016 BRST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  117) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 518) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x10bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   118   099   006    Pre-fail  Always       -       171815640
  3 Spin_Up_Time            0x0003   094   093   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   093   093   020    Old_age   Always       -       7604
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   076   060   030    Pre-fail  Always       -       42602302
  9 Power_On_Hours          0x0032   077   077   000    Old_age   Always       -       20885
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       137
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   092   000    Old_age   Always       -       1644997575042
189 High_Fly_Writes         0x003a   001   001   000    Old_age   Always       -       489
190 Airflow_Temperature_Cel 0x0022   072   050   045    Old_age   Always       -       28 (Min/Max 22/30)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       118
193 Load_Cycle_Count        0x0032   097   097   000    Old_age   Always       -       7604
194 Temperature_Celsius     0x0022   028   050   000    Old_age   Always       -       28 (0 20 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       5

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     20884         -
# 2  Extended offline    Completed without error       00%       756         -
# 3  Short offline       Completed without error       00%       107         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Disque 3

=== START OF INFORMATION SECTION ===
Device Model:     ST4000VN000-1H4168
Serial Number:    Z300RBD6
LU WWN Device Id: 5 000c50 0645e0eb8
Firmware Version: SC43
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5900 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Feb  6 15:34:30 2016 BRST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  107) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 521) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x10bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   099   006    Pre-fail  Always       -       124711560
  3 Spin_Up_Time            0x0003   094   092   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   093   093   020    Old_age   Always       -       7572
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       56
  7 Seek_Error_Rate         0x000f   076   060   030    Pre-fail  Always       -       42720253
  9 Power_On_Hours          0x0032   077   077   000    Old_age   Always       -       20881
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       115
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   070   070   000    Old_age   Always       -       30
188 Command_Timeout         0x0032   100   095   000    Old_age   Always       -       98785755165
189 High_Fly_Writes         0x003a   001   001   000    Old_age   Always       -       900
190 Airflow_Temperature_Cel 0x0022   071   051   045    Old_age   Always       -       29 (Min/Max 23/32)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       99
193 Load_Cycle_Count        0x0032   097   097   000    Old_age   Always       -       7572
194 Temperature_Celsius     0x0022   029   049   000    Old_age   Always       -       29 (0 21 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 30 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 30 occurred at disk power-on lifetime: 17332 hours (722 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 ff ff ff ef 00      19:33:48.348  READ DMA EXT
  27 00 00 00 00 00 e0 00      19:33:48.332  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
  ec 00 00 00 00 00 a0 00      19:33:48.324  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      19:33:48.316  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      19:33:48.308  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

Error 29 occurred at disk power-on lifetime: 17332 hours (722 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 ff ff ff ef 00      19:33:43.972  READ DMA EXT
  27 00 00 00 00 00 e0 00      19:33:43.957  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
  ec 00 00 00 00 00 a0 00      19:33:43.948  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      19:33:43.940  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      19:33:43.933  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

Error 28 occurred at disk power-on lifetime: 17332 hours (722 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 ff ff ff ef 00      19:33:39.596  READ DMA EXT
  27 00 00 00 00 00 e0 00      19:33:39.581  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
  ec 00 00 00 00 00 a0 00      19:33:39.572  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      19:33:39.564  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      19:33:39.557  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

Error 27 occurred at disk power-on lifetime: 17332 hours (722 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 ff ff ff ef 00      19:33:35.292  READ DMA EXT
  27 00 00 00 00 00 e0 00      19:33:35.277  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
  ec 00 00 00 00 00 a0 00      19:33:35.269  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      19:33:35.261  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      19:33:35.253  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

Error 26 occurred at disk power-on lifetime: 17332 hours (722 days + 4 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 00 ff ff ff ef 00      19:33:30.968  READ DMA EXT
  27 00 00 00 00 00 e0 00      19:33:30.953  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]
  ec 00 00 00 00 00 a0 00      19:33:30.945  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      19:33:30.937  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      19:33:30.929  READ NATIVE MAX ADDRESS EXT [OBS-ACS-3]

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%       761         -
# 2  Short offline       Completed without error       00%       107         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

Disque 4

=== START OF INFORMATION SECTION ===
Device Model:     ST4000VN000-1H4168
Serial Number:    Z300YRSY
LU WWN Device Id: 5 000c50 065125ec7
Firmware Version: SC43
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5900 rpm
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Sat Feb  6 15:35:34 2016 BRST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  107) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 529) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x10bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   099   006    Pre-fail  Always       -       145560736
  3 Spin_Up_Time            0x0003   094   092   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   095   095   020    Old_age   Always       -       5635
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   074   060   030    Pre-fail  Always       -       27985116
  9 Power_On_Hours          0x0032   082   082   000    Old_age   Always       -       16055
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       89
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       12885098499
189 High_Fly_Writes         0x003a   001   001   000    Old_age   Always       -       128
190 Airflow_Temperature_Cel 0x0022   071   060   045    Old_age   Always       -       29 (Min/Max 23/32)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       75
193 Load_Cycle_Count        0x0032   098   098   000    Old_age   Always       -       5635
194 Temperature_Celsius     0x0022   029   040   000    Old_age   Always       -       29 (0 21 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Aborted by host               10%        78         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

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